Ordering and Shipping Information
Ordering Information
How to Place an Order
Online: Order products on our website using our secure Shopping Cart. Simply select the products that you wish to purchase using the “order now” buttons on each product page and follow the instructions.
Phone: Call 1-(650)-273-0558 to place an order by phone. Our hours are 8 am to 5 pm PST, Monday through Friday, excluding most national holidays.
Email: info@amidbiosciences.com
When placing your order via phone or email, please provide the following:
- Institution or organization account number, if you know it
- Your name & phone number
- Name and phone number of end-user
- Billing address
- Shipping address
- Catalog number, product name, and quantity
- Valid purchase order number or credit card information (Visa, MasterCard, American Express cards)
Payment Options
We accept all major credit cards, Paypal, and purchase orders.
If you place an order via purchase order, your payment will be due by check or credit card net 10 days.
Packaging, Shipping and Delivery
Packaging:
Products requiring storage temperatures of 2°C to 8°C are packaged in plastic foam (polystyrene) boxes with gel ice packs.
All competent cells and kits with competent cells are packaged on dry ice. Amid Biosciences’ enzymes are stored in buffered 50% glycerol and therefore stay liquid at temperatures down to -35°C. The enzymes shipped in dry ice will freeze. Please note: exposure to repeated freeze/thaw cycles may result in lower activity.
Shipping:
Amid Biosciences offers free shipping for orders at $200.00 and over for our customers in San Francisco Bay Area.
Amid Biosciences offers free shipping for all orders at $1500.00 and above to all Unites States available locations.
To ensure enzymes and competent cells are active upon arrival, we ship these products via all available express delivery services: UPS Next Day Air Saver, DHL Express, FedEx overnight or 2nd Day delivery, USPS Priority Mail Express.
Customers may request shipping with the customer's shipping account number with the delivery services we use (UPS Next Day Air Saver, DHL Express, FedEx overnight or 2nd Day delivery, USPS Priority Mail Express).
Please note that at the checkout, all shipping rates are estimations for FedEx 2Day delivery. If you would like the product to be delivered via next day delivery service, please contact us at info@amidbiosciences.com.
The dry ice fees and actual shipping fees will be adjusted in the final invoice for the entire order after delivery is completed.
Delivery:
Orders received Monday through Thursday by 2:30 PM (PST) are shipped the same day for next business day delivery by FedEx (within the carrier's overnight delivery area). If your order is placed after 2:30 PM but before 8:00PM (PST), we will contact you if next business day delivery is still possible.
Orders placed before 5:00 PM (PST) on Friday will be shipped Monday.
Products are considered “delivered” when we load them onto the commercial carrier at our facility or the commercial carrier's drop location. From this point, the customer is responsible for risk of loss and damage.
Delivery dates and times are estimates only and we will not be liable for any losses, expenses, claims or damages caused by a late delivery.
The customer is responsible for all costs associated with replacement of damaged or lost goods. To receive a replacement product, the customer must place a order with Amid Biosciences and file claims with the delivery service. We do not offer reimbursements for goods damaged or lost during delivery.
All taxes and customs-related duties are the responsibility of the customer. Amid Biosciences is not responsible for international shipping delays, customs delays, or any customs duties or taxes fees. Please note that if the package is shipped back because the customs payment was not paid, we will not refund your order.
We are not responsible for any lost, stolen, or damaged shipments. The buyer assumes all responsibilities of claims made with the shipping carrier and all duties/fees incurred on the shipment.
Please email info@amidbiosciences.com if you have questions about shipping and delivery.