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Ordering and Shipping Information | Amid Biosciences

Amid Biosciences Offers a Choice of Convenient Ways to Order Our Products.

  • Order on-line. You may place orders on this web site using our secure Shopping Cart. Simply select the products that you wish to purchase using the “order now” buttons on each product page and follow the instructions. Payments for the on-line orders are available using secure PayPal service.

  • Order by phone or e-mail:

    Phone: In the US at  1-(650)-273-0558
    Hours: 8 am to 5 pm PST, Monday through Friday. Excluding most national holidays.

    Email: info@amidbiosciences.com

When placing your order, please provide the following:

    • Institution or company account number, if you know it
    • Your name & phone number
    • Name and phone number of end-user
    • Billing address
    • Shipping address
    • Catalog number, product name, and quantity
    • Valid purchase order number or credit card information (Visa, MasterCard, American Express cards)

  • Payment

    Any major credit card can be used for payment when your order is placed. If you prefer to give a purchase order number, payment will be due by check or credit card net 10 days.

Packaging, Shipping and Delivery

 

Packaging:

        Amid Bioscience packages the products requiring storage temperatures from 2 oC to 8 oC in plastic foam (polystyrene) boxes with ice gel packs.

        For packing all competent cells and kits with competent cells, we are using dry ice. Amid Biosciences’ enzymes are stored in buffered 50% glycerol and therefore stay liquid at temperatures down to -35°C. The enzymes shipped in dry ice will freeze. Please note: Proteins exposed to repeated freeze/thaw cycles may lose activity.

 Shipping rates:

        Amid Biosciences offers free shipping for orders at $200.00 and over for our customers in San Francisco Bay Area.

        Amid Biosciences offers free shipping for all orders at $1500.00 and above to all Unites States available locations. 

        To ensure enzymes and competent cells are active upon arrival, we ship these products with all available express delivery services: UPS Next Day Air Saver, DHL Express, FedEx overnight or 2nd Day delivery, USPS Priority Mail Express. 

         Please note that at the checkout all shipping rates are estimations for FedEx 2Day delivery. If you would like the product to be delivered next day delivery service, please contact us via email (info@amidbiosciences.com or call 1-(650)-273-0558).

         The dry ice fees and actual shipping fees will be adjusted in the final invoice for the entire order after delivery is completed.

 Delivery:

         Orders received Monday through Thursday by 2:30 PM (PST) are shipped the same day for next business day delivery by FedEx service (within the carrier's overnight delivery area). After 2:30 PM, but before 8:00PM (PST), we will contact you if next business day delivery is still possible.

        Orders placed by 5:00 PM (PST) on Friday will be shipped Monday.

       Products are delivered when we load them onto the commercial carrier at our facility or commercial carrier's drop location.  At this point buyer becomes responsible for risk of loss and damage.

        Delivery Dates and Times are estimates only and we will not be liable for any losses, expenses, claims or damages caused by a late delivery. 

        Customers may request shipping with the customer's shipping account number.

         The customer is responsible for all costs associated with replacement of damaged or lost goods. To receive replacement product, the customer must place a new purchase order with Amid Biosciences and file claims with the shipper without reimbursement from Amid Biosciences. 

        All taxes and customs-related duties are the responsibility of the customer. Amid Biosciences is not responsible for international shipping delays, customs delays, and is not responsible for any customs duties or taxes fees (if the package is shipped back because the customs payment was not paid, we will not refund your order).

        We are not responsible for any lost, stolen, or damaged shipments. The buyer assumes all responsibilities of claims made with the shipping carrier and all duties/fees incurred on the shipment.

Please contact Customer Service if you have questions on delivery at info@amidbiosciences.com